Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions through phone, voicemail, and email channels.

• Investigate and address inquiries, service-related issues, and customer grievances.

• Recognize and escalate urgent concerns when necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales strategies.

• Record new procedures and identify opportunities for enhancement.

• Provide precise and professional service while adhering to attendance and scheduling requirements.

• Complete all mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with teams across the Customer Care Center.

• Support special projects and contribute to process improvements that enhance customer experience and sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting with a focus on delivering exceptional customer experiences.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adjust to shifting priorities.

• Ability to work independently and maintain adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship.

• Preferred: experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Excellent retirement savings plan with substantial employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save student debt program offered.

• FreeU education benefit providing a pathway to a bachelor's degree.

• Access to a company recognized as a top workplace globally.

• An equal-opportunity workplace that champions diversity, supports working mothers, female executives, and scientists.