Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions, including phone calls, voicemails, and email inquiries from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service challenges, and customer complaints.

• Recognize and escalate high-priority issues as necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide precise and professional service while adhering to attendance and scheduling expectations.

• Fulfill mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with teams throughout the Customer Care Center.

• Contribute to special initiatives and assist in refining processes that enhance the customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences.

• Strong skills in verbal and written communication, problem-solving, organization, and interpersonal relations.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to operate independently and maintain adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Exceptional retirement savings plan with a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt assistance.

• FreeU educational benefit offered.

• Recognized as a great workplace globally in numerous countries.

• Acknowledged as one of the best large companies to work for, including accolades for diversity, support for working mothers, female executives, and scientists.