Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver timely and professional assistance through phone, voicemail, and email communications.

• Collaborate with various teams within the Customer Care Center.

• Oversee both incoming and outgoing customer interactions from providers, sales personnel, and other internal clients.

• Examine and resolve inquiries, service-related issues, and customer grievances.

• Recognize and escalate urgent matters as necessary.

• Stay updated on sales policies, organizational hierarchy, territory allocations, and sales initiatives.

• Record new processes and identify areas for enhancement.

• Provide precise and professional service while adhering to attendance and scheduling requirements.

• Fulfill mandatory training and evaluation requirements.

• Adhere to Quality Management System policies and corporate standards.

• Assist with special projects and contribute to process improvements that enhance customer satisfaction and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capability to collaborate effectively across teams and adjust to shifting priorities.

• Ability to work autonomously while maintaining adherence to schedules.

• Proficient in using a computer and telephone concurrently in a customer support context.

• Must be at least 18 years of age.

• Authorized to work in the United States without sponsorship.

• Preferred: experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: experience assisting healthcare providers, internal sales teams, or other business partners in a high-volume customer service atmosphere.

🏝️ Benefits

• Opportunities for career advancement with a global organization.

• Eligibility for free medical coverage via the Health Investment Plan (HIP) PPO medical plan.

• Exceptional retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement offered.

• Freedom 2 Save program for student debt management.

• FreeU educational benefit leading to a bachelor's degree.

• Equal Opportunity Employer.