Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service through phone, voicemail, and email.

• Collaborate with various teams across the Customer Care Center.

• Handle incoming and outgoing customer interactions from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Recognize and escalate high-priority matters when necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capacity to work effectively across teams and adapt to shifting priorities.

• Ability to work autonomously while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years of age.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program offered.

• FreeU education benefit providing an affordable route to a bachelor's degree.

• Acknowledged as a great workplace in numerous countries globally.

• Recognized as one of the top companies and workplaces for diversity, working mothers, female executives, and scientists.