Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients in the Customer Care Center.

• Deliver prompt, professional service through phone, voicemail, and email channels.

• Collaborate with teams across the Customer Care Center.

• Handle both incoming and outgoing communications from providers, sales teams, and other internal stakeholders.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues as necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new processes and identify opportunities for enhancement.

• Adhere to attendance and scheduling requirements.

• Fulfill mandatory training and assessments.

• Follow Quality Management System protocols and company standards.

• Contribute to refining processes that enhance customer experiences and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service setting dedicated to providing outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work efficiently across teams and adapt to shifting priorities.

• Ability to operate independently while maintaining schedule compliance.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship.

• Preferred: experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: experience in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service context.

• Schedule: Tuesday–Saturday, 1:30 PM–10:00 PM.

🏝️ Benefits

• Opportunities for career advancement with a global organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Comprehensive retirement savings plan with substantial employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt assistance program.

• FreeU educational benefit towards obtaining a bachelor's degree.

• Commitment to equal opportunity employment.