Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle incoming and outgoing customer interactions from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Recognize and escalate urgent concerns when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for enhancement.

• Provide accurate and professional service while adhering to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and contribute to process improvements that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• At least three (3) years of customer service experience.

• Minimum of three (3) years of experience in a sales or customer service setting focused on delivering outstanding customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work efficiently across teams and adapt to shifting priorities.

• Capability to work independently while adhering to schedules.

• Proficiency in using a computer and telephone simultaneously in a customer support role.

• Must be 18 years of age or older.

• Authorization to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center within the healthcare sector (preferred).

• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment (preferred).

🏝️ Benefits

• Career advancement opportunities with an international organization.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU educational benefit towards a bachelor's degree.

• Acknowledged as a great workplace in numerous countries globally.

• Recognized by Fortune as one of the most admired companies worldwide.

• Honored as one of the best large companies to work for, and one of the best workplaces for diversity, working mothers, female executives, and scientists.