Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional assistance via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Address provider and sales-related inquiries.

• Handle incoming and outgoing communications from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Contribute to special initiatives and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on delivering exceptional customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to collaborate effectively across teams and adapt to shifting priorities.

• Capability to work independently while maintaining schedule adherence.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be 18 years of age or older.

• Authorized to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center within the healthcare sector.

• Familiarity with supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Career advancement opportunities with a global organization.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees in the upcoming calendar year.

• Retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU educational benefit providing an affordable pathway to a bachelor's degree.

• Employee recognition as a top workplace and one of the world's most admired companies.

• Acknowledgment as one of the best large companies and leading workplaces for diversity, working mothers, female executives, and scientists.