Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle inbound and outbound customer interactions from providers, sales teams, and other internal stakeholders.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and escalate high-priority issues as necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide precise, professional service while adhering to attendance and scheduling requirements.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service setting focused on delivering outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work effectively across teams and adapt to shifting priorities.

• Capability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service context.

• Availability to work from Tuesday to Saturday, 10:00 AM–6:30 PM.

🏝️ Benefits

• Career advancement opportunities with an international organization.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Retirement savings plan featuring significant employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit towards a bachelor's degree.

• Recognition for being a great workplace and among respected/best employers.

• No travel required.