Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional assistance through phone, voicemail, and email communications.

• Collaborate with various teams across the Customer Care Center.

• Handle incoming and outgoing customer interactions from providers, sales teams, and other internal clients.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and elevate high-priority issues as needed.

• Maintain up-to-date knowledge of sales policies, organizational layout, territory assignments, and sales initiatives.

• Document new processes and opportunities for enhancement.

• Provide accurate and professional service while fulfilling attendance and scheduling requirements.

• Complete all required training and assessments.

• Adhere to Quality Management System policies and company standards.

• Contribute to special initiatives, enhance processes, improve customer experiences, and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is necessary.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capacity to work efficiently across teams and adapt to shifting priorities.

• Ability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare industry.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Career advancement opportunities with an international company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Exceptional retirement savings plan featuring a high employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt assistance program.

• FreeU education benefits and pathways to obtaining a bachelor's degree.

• Recognized as a great place to work and a highly respected company.

• Acknowledged as one of the best large companies and top workplaces for diversity, working mothers, female executives, and scientists.