Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service through phone, voicemail, and email communications.

• Collaborate with teams across the Customer Care Center.

• Handle incoming and outgoing customer interactions from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues when necessary.

• Keep up-to-date knowledge of sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Adhere to attendance and scheduling expectations.

• Fulfill mandatory training and assessment requirements.

• Abide by Quality Management System policies and company standards.

• Assist with special projects and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service role focused on providing outstanding customer experiences.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills are essential.

• Ability to effectively collaborate across teams and adapt to shifting priorities.

• Capability to work independently while adhering to the schedule.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Authorized to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred experience in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Comprehensive retirement savings plan with a substantial employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit applicable towards a bachelor's degree.

• Acknowledged as a top employer and featured among Fortune's most admired companies.

• Recognized as one of the best large companies to work for and among the top workplaces for diversity, working mothers, female executives, and scientists.