Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions through phone calls, voicemails, and emails.

• Investigate and resolve inquiries, service-related issues, and customer complaints.

• Recognize and escalate urgent matters when necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for enhancement.

• Provide accurate and professional service while fulfilling attendance and scheduling expectations.

• Complete all necessary training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with teams across the Customer Care Center.

• Support special projects and contribute to process improvements that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service role focused on delivering outstanding customer experience.

• Strong verbal and written communication skills, alongside problem-solving, organizational, and interpersonal abilities.

• Capable of working effectively across teams and adapting to shifting priorities.

• Ability to work independently while adhering to scheduled commitments.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Excellent retirement savings plan with significant employer contributions.

• Tuition reimbursement options available.

• Freedom 2 Save student debt program.

• FreeU education benefit towards obtaining a bachelor's degree.

• Recognized as a great place to work and a top employer for diversity, working mothers, female executives, and scientists.