Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt and professional assistance via phone, voicemail, and email.

• Collaborate with various teams within the Customer Care Center.

• Handle both incoming and outgoing communications from providers, sales teams, and other internal clients.

• Investigate and address inquiries, service issues, and customer grievances.

• Recognize and escalate urgent matters when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Adhere to attendance and scheduling expectations.

• Fulfill required training and assessments.

• Abide by Quality Management System policies and company standards.

• Assist with special projects and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• Minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work efficiently across teams and adapt to shifting priorities.

• Ability to work autonomously while maintaining schedule compliance.

• Proficiency in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Preferred: experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: experience aiding healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career advancement within an international organization.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan featuring a generous employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save program for student debt management.

• FreeU education benefit towards earning a bachelor's degree.

• Equal opportunity employer.