Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions via phone calls, voicemail, and email.

• Investigate and resolve inquiries, service-related issues, and customer grievances.

• Recognize and escalate urgent matters when necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and opportunities for enhancement.

• Provide accurate and professional service while adhering to attendance and scheduling requirements.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Collaborate with various teams within the Customer Care Center.

• Assist in special projects and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service role focused on providing exceptional customer experiences.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capability to collaborate effectively across teams and adapt to shifting priorities.

• Ability to work independently while maintaining schedule adherence.

• Proficiency in using a computer and telephone concurrently in a customer support setting.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship is required.

• Preferred: experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Comprehensive retirement savings plan with a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt management.

• FreeU education benefit providing a pathway to earn a bachelor's degree.

• Commitment to equal opportunity employment.