Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt and professional assistance through phone, voicemail, and email channels.

• Collaborate with various teams within the Customer Care Center.

• Handle both incoming and outgoing customer communications from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service-related issues, and customer grievances.

• Recognize and escalate urgent concerns when necessary.

• Stay updated on sales policies, organizational structures, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Adhere to attendance and scheduling requirements.

• Complete mandatory training sessions and assessments.

• Follow Quality Management System policies and company standards.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• Minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work efficiently across teams and adjust to shifting priorities.

• Ability to work independently while adhering to scheduled commitments.

• Proficient in utilizing a computer and telephone simultaneously in a customer support context.

• Candidates must be 18 years of age or older.

• Must have authorization to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Outstanding retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement assistance.

• Freedom 2 Save program for managing student debt.

• FreeU educational benefit supporting pursuit of a bachelor's degree.

• Commitment to being an Equal Opportunity Employer.