Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service via phone, voicemail, and email.

• Collaborate with teams throughout the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Recognize and escalate high-priority issues as necessary.

• Keep up-to-date knowledge of sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete necessary training and assessments.

• Adhere to Quality Management System policies and company standards.

• Support special initiatives and enhance processes that improve customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experience.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to work independently while maintaining schedule adherence.

• Proficient in using a computer and telephone simultaneously in a customer support environment.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred experience in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Career advancement opportunities with an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Exceptional retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save program for student debt.

• FreeU education benefit towards obtaining a bachelor's degree.

• Equal Opportunity Employer.