Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service through phone, voicemail, and email communications.

• Collaborate with various teams across the Customer Care Center.

• Handle both inbound and outbound customer interactions from providers, sales teams, and other internal clients.

• Investigate and address inquiries, service challenges, and customer complaints.

• Recognize and escalate urgent concerns when necessary.

• Stay informed about sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for improvement.

• Provide precise and professional service while fulfilling attendance and scheduling requirements.

• Complete mandatory training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and enhance processes that improve the customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service environment focused on providing outstanding customer experience.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capacity to work effectively across teams and adjust to shifting priorities.

• Ability to work autonomously while adhering to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be 18 years of age or older.

• Authorization to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Career growth opportunities within an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Exceptional retirement savings plan with substantial employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit, offering an affordable route to a bachelor's degree.

• Equal opportunity employer.