Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare professionals and patients within the Customer Care Center.

• Provide prompt and professional assistance via phone, voicemail, and email.

• Collaborate with teams across the Customer Care Center.

• Handle incoming and outgoing communications from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service-related issues, and customer complaints.

• Recognize and escalate urgent matters when necessary.

• Keep updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for enhancement.

• Deliver precise, professional service while fulfilling attendance and scheduling requirements.

• Complete all mandatory training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Contribute to special projects and assist in refining processes to enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences.

• Strong verbal and written communication abilities, along with problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to work independently while adhering to schedules.

• Proficient in using a computer and telephone concurrently in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center in the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development within a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Comprehensive retirement savings plan with substantial employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit for pursuing a bachelor's degree.

• Commitment to equal opportunity employment.