Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare professionals and patients within the Customer Care Center.

• Deliver prompt and professional service through phone, voicemail, and email communications.

• Collaborate with various teams across the Customer Care Center.

• Handle both incoming and outgoing communications from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service challenges, and customer complaints.

• Recognize and escalate urgent issues when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancements.

• Provide precise, professional service while adhering to attendance and scheduling requirements.

• Complete all mandatory training sessions and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and contribute to process improvements that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is necessary.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capability to work efficiently across teams and adapt to shifting priorities.

• Ability to operate independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Must have authorization to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career advancement within a global company.

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Outstanding retirement savings plan with significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt assistance.

• FreeU education benefit towards obtaining a bachelor's degree.

• Committed to being an equal opportunity employer.