Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center

• Deliver prompt, professional service via phone, voicemail, and email

• Collaborate with teams throughout the Customer Care Center

• Address provider and sales-related inquiries

• Handle incoming and outgoing customer communications from providers, sales teams, and other internal customers

• Investigate and resolve inquiries, service issues, and customer complaints

• Recognize and escalate high-priority issues when necessary

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives

• Document new procedures and identify opportunities for improvement

• Assist with special initiatives and enhance processes that improve the customer experience and support sales strategies

• Meet attendance and scheduling expectations

• Complete mandatory training and assessments

• Adhere to Quality Management System policies and company standards

⛳️ Requirements

• High School Diploma or General Education Degree (GED)

• A minimum of three (3) years of customer service experience

• At least three (3) years of experience in a sales or customer service setting focused on delivering outstanding customer experiences

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills

• Capability to work effectively across teams and adapt to changing priorities

• Ability to operate independently while adhering to schedule

• Proficiency in using a computer and telephone simultaneously in a customer support context

• Must be at least 18 years old

• Authorized to work in the United States without sponsorship

• Preferred experience in an inbound/outbound contact center within the healthcare sector

• Preferred experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment

🏝️ Benefits

• Opportunities for career development with an international organization

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan

• Retirement savings plan with substantial employer contribution

• Tuition reimbursement program

• Freedom 2 Save program for student debt

• FreeU education benefit towards a bachelor's degree

• Recognized as an excellent workplace and a leading employer for diversity, working mothers, female executives, and scientists