Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service through phone, voicemail, and email.

• Collaborate with various teams across the Customer Care Center.

• Handle incoming and outgoing customer communications from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service challenges, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay informed about sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Contribute to special initiatives and refine processes that enhance the customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adjust to shifting priorities.

• Ability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone concurrently in a customer support environment.

• Must be at least 18 years old.

• Must have authorization to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center in the healthcare sector (preferred).

• Experience in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting (preferred).

• Availability to work from Tuesday to Saturday, 8:00 AM–4:30 PM.

🏝️ Benefits

• Opportunities for career development with a global company.

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan with substantial employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit providing a pathway to earn a bachelor's degree.

• Acknowledged as a top employer in numerous countries worldwide.

• Equal Opportunity Employer.