Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer communications, which include phone calls, voicemails, and email inquiries from providers, sales teams, and other internal stakeholders.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and elevate high-priority issues when necessary.

• Keep up-to-date knowledge of sales policies, organizational layout, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide precise, professional service while fulfilling attendance and scheduling requirements.

• Complete all mandatory training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with various teams within the Customer Care Center and support special initiatives aimed at enhancing customer experience and sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service role concentrated on providing exceptional customer experiences.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work efficiently across teams and adapt to shifting priorities.

• Ability to operate independently while adhering to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be 18 years of age or older.

• Authorization to work in the United States without the need for sponsorship.

🏝️ Benefits

• Opportunities for career growth within an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Exceptional retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement assistance.

• Freedom 2 Save student debt relief program.

• FreeU education benefit, offering an affordable and convenient route to obtaining a bachelor's degree.

• No travel is required.