Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service via phone, voicemail, and email.

• Collaborate with various teams across the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service challenges, and customer issues.

• Recognize and escalate urgent matters as needed.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and opportunities for enhancement.

• Adhere to attendance and scheduling expectations.

• Fulfill mandatory training and assessments.

• Follow Quality Management System policies and company standards.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• Minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service role focused on providing outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to collaborate effectively with teams and adjust to changing priorities.

• Ability to work autonomously while maintaining schedule adherence.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Authorized to work in the United States without sponsorship.

• Preferably experienced in an inbound/outbound contact center in the healthcare sector.

• Preferably experienced in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Robust retirement savings plan with a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit providing access to an affordable path to a bachelor's degree.

• Commitment to equal opportunity employment.