Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service challenges, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete necessary training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• At least three (3) years of customer service experience.

• Minimum of three (3) years in a sales or customer service role focused on providing exceptional customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adapt to changing priorities.

• Ability to work independently while maintaining schedule adherence.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center within the healthcare sector (preferred).

• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment (preferred).

🏝️ Benefits

• Opportunities for career development with an international company.

• Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan.

• Excellent retirement savings plan with significant employer contributions.

• Tuition reimbursement.

• Freedom 2 Save student debt program.

• FreeU education benefit offering an affordable path to a bachelor's degree.

• Access to a company recognized for its positive work environment and commitment to diversity and inclusion.