Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service across phone, voicemail, and email communications.

• Collaborate with teams throughout the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service challenges, and customer complaints.

• Identify and elevate high-priority issues when necessary.

• Maintain up-to-date knowledge of sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete all necessary training and assessments.

• Adhere to Quality Management System policies and company standards.

• Support special initiatives and enhance processes that improve customer experiences and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) required.

• Minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service role focused on providing exceptional customer experiences.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work effectively across teams and adjust to changing priorities.

• Capability to work independently while adhering to scheduled commitments.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years of age.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Career advancement opportunities with an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Excellent retirement savings plan featuring significant employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt assistance program.

• FreeU education benefit.

• Opportunity to pursue a bachelor's degree through a convenient and affordable education benefit.

• No travel required.