Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service through phone, voicemail, and email communications.

• Collaborate with various teams across the Customer Care Center.

• Handle both inbound and outbound communications from providers, sales teams, and other internal clients.

• Explore and resolve inquiries, service challenges, and customer grievances.

• Recognize and escalate high-priority issues as necessary.

• Stay informed about sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify areas for improvement.

• Fulfill attendance and scheduling requirements.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Contribute to special initiatives, enhance processes, improve customer experience, and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• Minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service environment dedicated to providing outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adjust to changing priorities.

• Ability to work autonomously while adhering to scheduled commitments.

• Proficiency in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience in supporting healthcare providers, inside sales teams, or other internal business partners in a fast-paced customer service environment.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Exceptional retirement savings plan with significant employer contributions.

• Tuition reimbursement options available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit providing a pathway to earn a bachelor's degree.

• Recognized as a top workplace and one of the most esteemed companies in the industry.

• No travel is required for this position.