Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Offer prompt, professional service via phone, voicemail, and email.

• Collaborate with various teams across the Customer Care Center.

• Handle both inbound and outbound customer inquiries from providers, sales teams, and other internal stakeholders.

• Investigate and address questions, service issues, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for enhancement.

• Provide precise, professional service while adhering to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and contribute to improving processes that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is required.

• At least three (3) years of experience in a sales or customer service setting focused on providing an exceptional customer experience.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills are essential.

• Capability to collaborate effectively across teams and adapt to shifting priorities.

• Ability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be 18 years of age or older.

• Authorization to work in the United States without sponsorship is required.

• Experience in an inbound/outbound contact center within the healthcare sector is preferred.

• Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment is advantageous.

🏝️ Benefits

• Opportunities for career growth within an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit towards a bachelor's degree.

• Recognized as a great place to work and one of the world's most admired companies.

• Acknowledged among the best large companies and top workplaces for diversity, working mothers, female executives, and scientists.