Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare professionals and patients within the Customer Care Center.

• Deliver prompt and professional assistance through phone, voicemail, and email channels.

• Collaborate with various teams across the Customer Care Center.

• Handle incoming and outgoing customer communications from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Adhere to attendance and scheduling requirements.

• Complete mandatory training and assessments.

• Follow Quality Management System policies and company standards.

• Contribute to process improvements that enhance customer experience and support sales efforts.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is necessary.

• At least three (3) years of experience in a sales or customer service setting, with a focus on exceptional customer experience.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capability to collaborate effectively across teams and adapt to shifting priorities.

• Ability to work independently while adhering to a schedule.

• Proficient in using a computer and telephone simultaneously in a customer support role.

• Must be 18 years of age or older.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience assisting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

• Availability to work Sunday through Thursday, from 1:30 PM to 10:00 PM.

🏝️ Benefits

• Opportunities for career advancement with a global organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Competitive retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit to assist with pursuing a bachelor's degree.

• Equal Opportunity Employer.