Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients in the Customer Care Center.

• Deliver timely and professional assistance through phone, voicemail, and email channels.

• Collaborate with various teams within the Customer Care Center.

• Handle both incoming and outgoing customer interactions from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service-related issues, and customer complaints.

• Identify and escalate urgent concerns when necessary.

• Keep up-to-date with sales policies, organizational structures, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide precise and professional service while adhering to attendance and scheduling requirements.

• Fulfill mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and refine processes that enhance the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to collaborate effectively across teams and adapt to shifting priorities.

• Capability to work independently while adhering to scheduling requirements.

• Proficient in using a computer and telephone simultaneously in a customer support role.

• Must be at least 18 years of age.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• A robust retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit to support the pursuit of a bachelor's degree.

• Recognized as a premier workplace in numerous countries around the globe.

• Equal Opportunity Employer.