Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center

• Deliver prompt, professional assistance via phone, voicemail, and email

• Collaborate with various teams throughout the Customer Care Center

• Address provider and sales-related inquiries

• Handle both inbound and outbound communications from providers, sales teams, and other internal clients

• Investigate and resolve inquiries, service problems, and customer complaints

• Recognize and escalate high-priority issues when necessary

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives

• Document new procedures and identify areas for improvement

• Provide accurate, professional service while fulfilling attendance and scheduling requirements

• Complete all mandatory training and assessments

• Adhere to Quality Management System policies and company standards

• Support special projects and contribute to process enhancements that improve customer experience and bolster sales strategies

⛳️ Requirements

• High School Diploma or General Education Degree (GED)

• Minimum of three (3) years of customer service experience

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills

• Capability to work effectively across teams and adjust to shifting priorities

• Ability to operate independently while adhering to scheduled commitments

• Proficient in using a computer and telephone simultaneously in a customer support setting

• Must be at least 18 years of age

• Authorized to work in the United States without sponsorship

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment

🏝️ Benefits

• Career advancement opportunities with an international organization

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the following calendar year)

• Retirement savings plan featuring a substantial employer contribution

• Tuition reimbursement available

• Freedom 2 Save program for student debt

• FreeU education benefit towards earning a bachelor's degree

• Equal opportunity employment