Customer Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide clients with technical assistance via support emails, phone calls, and online training sessions.

• Aid in software testing and the establishment of new accounts.

• Conduct online support and training sessions.

• Collect feedback for the product development team.

• Offer technical support to clients and collaborate with other customer support team members.

• Become a proficient user of the software and keep abreast of new features and updates.

• Collaborate with customers and the development team to troubleshoot software issues.

• Test new or enhanced functionalities and bug fixes prior to their general release.

• Refer unresolved customer support inquiries to a Senior Support Specialist.

• Provide user training on specific features and modules.

• Manage and oversee file server maintenance and cleanup.

• Create local Momentus sites for testing purposes.

• Establish trust as a reliable resource for key accounts.

• Educate and nurture existing customer accounts.

• Showcase new features and distinct use cases.

• Address internal support requests, including demo configuration and assistance, document preparation, customer notifications, and NetSuite administration.

⛳️ Requirements

• Minimum of 2 years of customer service experience, preferably in a rapidly growing SaaS environment.

• Exceptional communication skills via phone and email.

• Proficient in Microsoft Suite (Word, Excel, etc.).

• Preferred experience with report writing tools and relational databases (e.g., DevExpress, Crystal Reports, SQL or MS Access).

• Availability for on-call support during weekends a few times each year.

• Venue/event industry experience is a plus.

• Must be empathetic and patient while assisting and educating others on complex subjects.

• Detail-oriented with a strong commitment to delivering high-quality work.

• Team-oriented individual.

• Proficient with systems such as MS Access, DevExpress, Excel, or Crystal Reports.

• Must reside in an eligible U.S. state; candidates from California or other states with active pay transparency laws will not be considered.

🏝️ Benefits

• Flexible remote work arrangement.

• Equal opportunity workplace.

• Reasonable accommodations during the recruitment process and on the job.