Customer Support Specialist – English/Spanish Bilingual

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist and direct customers toward the appropriate solutions.

• Address and resolve customer issues effectively.

• Support customers in understanding and maximizing the use of clients' products or services.

• Provide customer support via phone for premier brands and clients.

• Work scheduled project hours: Monday–Friday, 7am–12am PST; Saturday–Sunday, 2pm–12am PST.

⛳️ Requirements

• Proficient in professional English; Spanish is a desirable secondary language.

• Maintain a professional demeanor at all times.

• Possess a customer service-oriented mindset.

• Demonstrate effective de-escalation skills.

• Have a quiet environment for receiving phone calls.

• Previous experience with phone support is preferred.

• Must have a dedicated laptop or desktop computer running Windows 10 or higher.

• Quality headset is required for effective communication.

• A quiet workspace is essential for taking calls.

• Willingness to install MSQ security software and a 2FA app on the phone is necessary.

🏝️ Benefits

• Opportunity to work from home.

• Flexible scheduling options available.

• Commitment of 10 hours per week.

• Engagement in projects for a duration of 90 days (as needed).