Customer Support Specialist – Custom Cable Assembly

This is a fully remote position, open to applicants in United States.

📋 Description

• Process and oversee customer orders, including purchase orders (POs), electronic data interchange (EDI), and associated documentation.

• Assist Account Managers and customers with inquiries regarding order status, production timelines, delays, and supply chain information.

• Coordinate modifications to orders, which include expediting, postponements, cancellations, and rescheduling.

• Address and resolve customer complaints and manage Return Merchandise Authorizations (RMAs).

• Maintain precise customer records, open-order reports, and communication logs.

• Assist with contract modifications and special projects as needed.

• Collaborate with Sales, Operations, Supply Chain, and other departments to troubleshoot issues and fulfill customer requirements.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 3 years of experience in Customer Service, Customer Support, or Sales Support.

• Previous experience in distribution or manufacturing is preferred but not mandatory.

• High School Diploma or equivalent is required.

• Proficiency in Microsoft Excel, Word, and other relevant business applications.

• Familiarity with an ERP system is essential.

• Experience in managing a high volume of online orders while ensuring accuracy.

• Proven experience in processing RMAs, including initiating, tracking, and completing return requests.

• Ability to handle multiple priorities and adapt to changing requirements in a fast-paced environment.

• Strong verbal and written communication skills, along with effective listening abilities.

• Capable of working independently as well as part of a team.

• Experience in wire, cable, electrical, or electronics manufacturing is a plus.

🏝️ Benefits

• Comprehensive health coverage with a variety of medical plan options (CDHP and PPO).

• Company-sponsored life and disability insurance.

• 401(k) plan with company matching contributions.

• Supplemental plans for critical illness, accidents, and hospital indemnity.

• Paid time off (PTO) plan that includes paid holidays.

• Paid parental leave benefits.

• Paid compassionate care leave.

• Employee Assistance Program (EAP) available.

• Wellness incentives offered.

• Access to telehealth services.

• Dental and vision insurance options.

• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) with company contributions.

• Pet insurance available.

• Legal services provided.

• Identity theft protection offered.