Customer Support Specialist – Classified Team

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Engage with customers and clients through email, chat, and phone to resolve issues, respond to inquiries, and clarify website functionalities.

• Deliver empathetic and professional service to every customer and client interaction.

• Convey sensitive or difficult information with professionalism, empathy, and clarity.

• Oversee customer interactions via email, chat, and phone while utilizing internal systems and tools.

• Handle a significant volume of incoming customer queries.

• Acquire knowledge of company products, services, and policies to explain them respectfully.

• Diagnose, identify, and resolve technical issues related to Legacy.com product offerings, escalating when necessary.

• Utilize internal systems and tools to process tasks while adapting to team-specific procedures.

• Contribute to monthly team performance objectives.

• Execute additional responsibilities as assigned to support team, department, and company objectives.

⛳️ Requirements

• High School Diploma or equivalent experience is required.

• 1-2 years of experience in customer support is mandatory.

• Experience in a call center environment is preferred.

• Previous experience in media, publishing, or classified advertising is advantageous.

• Strong written and verbal communication skills are essential.

• Proficiency in basic computer applications and systems, including email communication, Windows-based platforms, Microsoft Word, and Microsoft Excel.

• Exceptional multitasking, organizational, and time management skills.

• High attention to detail and a commitment to accuracy.

• A customer-focused mindset with a passion for providing high-quality service.

• Ability to work independently while also contributing positively to a team environment.

• Strong problem-solving and critical-thinking abilities.

• Comfortable working in a fast-paced environment with changing priorities and deadlines.

• High comfort level navigating web-based systems and technology platforms.

• Experience with customer support platforms, call center systems, chat tools, or CRM software is preferred.

• Ability to quickly learn and adapt to partner-specific workflows and systems.

• Must reside in Arizona, Colorado, Florida, Illinois, Indiana, North Carolina, Ohio, Texas, or Wisconsin.

• Availability for one of the listed Monday-Friday CST schedules is required.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Health Savings Accounts and Flexible Spending Account options with generous employer contributions (based on plan selection).

• Basic Life and Supplemental Life insurance.

• Disability Insurance.

• Voluntary Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness).

• Accrued Paid Time Off.

• 401k plan with discretionary employer match.

• Paid Medical and Parental Leave.

• Fully remote work environment.