Customer Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• You ensure our customers effectively utilize Yoffix and maintain their satisfaction.

• You assist new customers during the onboarding process and facilitate their software adoption.

• You respond to inquiries from existing customers and provide support for technical and application-related challenges.

• You conduct regular review calls with our clients to ensure a high level of customer satisfaction.

• You manage customer communication through Intercom and contribute to the development of the Yoffix Help Center.

• You gather customer feedback and collaborate closely with our product and development teams to enhance Yoffix continuously.

⛳️ Requirements

• You are fluent in both German and English.

• You possess a positive, solution-oriented mindset and enjoy engaging with customers.

• You have outstanding communication skills, both written and verbal.

• You work in a structured, independent, and highly detail-oriented manner.

• You are well-organized and adept at managing multiple concurrent inquiries.

• Familiarity with HubSpot and Intercom is an advantage.

🏝️ Benefits

• The chance to actively contribute to the development of an exciting SaaS product during its growth phase — offering ample opportunity for personal responsibility and career advancement.

• A diverse, highly skilled team characterized by flat hierarchies, swift decision-making processes, and a transparent company culture.

• Flexible working hours that accommodate your lifestyle.

• A desirable office location on Kastanienallee in the heart of Berlin, along with the option for flexible remote work.