Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer inquiries regarding products and services, including website details, company information, vehicle-specific queries, electromobility, service, sales, redirection, and contact information.

• Recognize and address customer complaints effectively.

• Handle inquiries received through various communication channels.

• Determine customer needs and assist them in utilizing specific features.

• Evaluate and report on product malfunctions.

• Support the training of new employees when requested by management.

• Maintain internal databases with technical issues and valuable customer interactions.

• Notify customers about new features and functionalities.

⛳️ Requirements

• High school diploma or equivalent (preferred).

• At least 4 years of experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) position (preferred).

• Native-level German or a minimum C1 proficiency (mandatory).

• Proficiency in English (an advantage).

• Knowledge of the automotive industry (a plus).

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunity for swift career advancement within the organization.

• Training customized to your career trajectory.

• Collaborative work atmosphere.

• Diverse teams.

• Proactive support.

• Fully remote work arrangement.