Customer Support Specialist

This is a fully remote position, open to applicants in North America.

📋 Description

• Take charge of the support phone line, live chat, and email inbox.

• Assist users in maximizing their experience with the UpCodes platform.

• Collaborate closely with Product, Content, and in-house building-code expert teams to address user inquiries and resolve challenges.

• Relay customer feedback to internal teams.

• Identify and report potential bugs to the Engineering team.

• Act as a customer advocate, informing the product roadmap and strategy.

• Enhance internal support documentation and processes.

• Lead the growth of the external knowledge base.

⛳️ Requirements

• At least 2–4 years of experience in a customer-facing position.

• Proficient in modern, cloud-based work tools like Google Workspace and Slack.

• Quick to learn and adopt new SaaS tools.

• Familiar with technical subscription management, billing, and customer account tools.

• Experience with Chargebee or a similar platform is advantageous.

• Highly organized and detail-oriented.

• Excellent communicator and conversationalist.

• Strong eagerness and willingness to learn and grow as the product and processes develop.

• Possess a good sense of humor and a grounded personality.

• Proactive mentality and readiness to tackle tasks of all sizes.

• Must reside in North or South America.

🏝️ Benefits

• Equity.

• Competitive salary.

• Comprehensive benefits.

• Opportunities for growth over time.

• Remote work flexibility.