Customer Support Specialist

This is a fully remote position, open to applicants in Arizona, +32 more states.

📋 Description

• Provide outstanding customer support via email, chat, and occasional phone calls.

• Take ownership of customer issues, guiding them from investigation to resolution and escalating when necessary.

• Utilize test environments to replicate customer scenarios and discover product intricacies.

• Anticipate customer requirements and offer customized solutions.

• Assist B2B clients with scheduling, communications, registration, and reporting tasks.

• Achieve performance targets related to productivity, customer satisfaction, and reliability.

⛳️ Requirements

• A customer-centric approach with a friendly, professional, and solution-oriented demeanor.

• Strong technical capabilities and the ability to assist users in navigating the platform.

• A genuine enthusiasm for problem-solving and acquiring product knowledge.

• Curiosity and ingenuity to replicate issues and learn through practical exploration.

• Exceptional written and verbal communication skills.

• Demonstrated history of high performance in customer or technical support positions.

• Experience in SaaS or tech start-up environments is an advantage.

• A background as an administrator, parent, coach, or participant in recreational sports is a plus.

• Availability to work from 8:30 am to 5 pm PST is beneficial.

• Must be a permanent resident of the United States.

• Must reside in a qualifying US state; Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, West Virginia, and Utah are excluded.

🏝️ Benefits

• Fully remote, remote-first work environment.

• Unlimited paid time off (PTO).

• Paid parental leave for all parents.

• Complete premium coverage for medical, dental, and vision insurance for employees and their families.

• 401(k) plan.

• Annual learning and development stipend of $1,500.

• Opportunities for travel to locations for company-wide meetings and team events.

• Generous allowance for home office setup.

• TeamSnap SWAG when you start.

• $50 store credit for every work anniversary.

• Monthly reimbursement for health and wellness expenses.