Customer Support Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Assist all platform users before, during, and after their events.

• Conduct regular webinars for event organizers and exhibitors.

• Aid the event team in developing content for attendees, exhibitors, and organizers.

• Provide both online and onsite support for events throughout their duration.

• Travel to events to support clients as needed, with prior notification.

• Engage in a customer support interview process that includes screening, remote skills assessments, manager evaluations, leadership reviews, reference checks, and job offers.

⛳️ Requirements

• Previous experience in customer service, support, or project management.

• Interest and/or experience in technology and events.

• Exceptional interpersonal skills.

• Ability to work collaboratively and independently.

• Service-oriented and empathetic towards clients.

• Startup mentality; eager to learn, adapt, and take initiative swiftly.

• Enthusiastic, proactive, and engaged.

• Positive and composed under pressure.

• Availability to work on weekends.

• Flexibility with work shifts.

🏝️ Benefits

• Remote-first policy with a headquarters located in Paris.

• Opportunities for career advancement.

• Generous Paid Time Off.

• Remote work perks.

• In-person social events.

• 100% of your health insurance contributions covered by Swapcard.

• Work-from-home budget for necessary equipment.

• Budget for co-working spaces.

• Learning and development budget.

• Mental health support initiatives.

• Coverage of travel expenses for business trips to events.