Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address client inquiries and resolve issues through phone, email, and online platforms.

• Act as the initial point of contact for clients, providing precise information regarding banking products and services.

• Organize and prioritize the phone support queue effectively.

• Record client interactions and follow up on any unresolved matters.

• Collaborate with internal teams to meet complex client requirements and escalate issues as necessary.

• Troubleshoot, investigate, respond, and offer training on customer service technologies and associated issues.

• Coordinate appropriate banking resources to fulfill client needs and ensure thorough follow-up until resolution.

• Keep current with banking policies, procedures, and regulations.

⛳️ Requirements

• Prior experience in customer service or banking is preferred.

• Exceptional verbal and written communication capabilities.

• Competence in multitasking and performing efficiently in a fast-paced setting.

• Strong problem-solving skills and meticulous attention to detail.

• Proficient in computer systems and customer management software.

• If living within a 50-mile radius of any of the company's office locations, the position is deemed in-office and not eligible for remote work.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holidays to promote work-life balance.

• Opportunities for professional development and career advancement.