Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver support through phone, email, and text to customers, partners, users, and community members.

• Utilize active listening techniques to address customer inquiries effectively.

• Strike a balance between efficiency and speed while ensuring a high-quality customer experience.

• Oversee ongoing deliveries and take corrective measures when required.

• Handle non-standard delivery scenarios with professionalism, empathy, and urgency.

• Employ Salesforce and internal tools to document interactions and resolve issues.

• Work collaboratively with different departments at Roadie to guarantee a smooth delivery experience.

⛳️ Requirements

• Minimum of 2 years experience in customer service, preferably within a technology or logistics company.

• Excellent written and verbal communication abilities.

• Proficient in quickly and effectively problem-solving and troubleshooting.

• Comfortable working in a fast-paced environment with shifting requirements.

• Capable of receiving and acting on feedback.

• Proactive and adept at navigating uncertainty and ambiguity.

• Availability to work non-standard hours, including evenings and weekends.

• Experience with Salesforce is advantageous.

• Must have authorization to work for any employer in the U.S.; this position does not qualify for visa sponsorship.

🏝️ Benefits

• Competitive total rewards package.

• 100% company-paid health insurance for yourself.

• 401(k) plan with company matching.

• Tuition and student loan repayment assistance.

• Remote-first work environment.

• Generous paid time off (PTO).

• Inclusive family leave policy supporting all new parents.

• Paid Wellness Days in addition to company holidays.

• Monthly work-from-home stipend.

• Paid sabbatical leave.

• The necessary technology to perform your job effectively.