Customer Support Specialist

This is a fully remote position, open to applicants in United States, +7 more countries.

📋 Description

• Address customer inquiries and support requests through email and WhatsApp.

• Diagnose software-related issues and assist customers in finding solutions.

• Record recurring problems and contribute to the development of the internal knowledge base.

• Participate in screen-sharing sessions with customers when direct support is necessary.

• Collaborate with the development team to escalate and resolve bugs or product-related issues.

• Assist new customers in getting started and ensure they feel at ease with the product.

• Provide support to German-speaking property management companies utilizing hausverwalter.ai.

⛳️ Requirements

• Native or fluent German — both written and spoken (essential requirement).

• Over 2 years of experience in customer support, preferably in a SaaS, IT, or helpdesk setting.

• Technologically proficient and able to quickly learn new software applications.

• Strong technical acumen coupled with effective problem-solving abilities.

• Capable of working independently and taking complete ownership of assigned tasks.

• Ability to perform under performance-related pressure.

• Quick learner with a disciplined work ethic.

• Bonus: Practical IT experience such as scripting, automation, self-hosted tools, Linux, web applications, or server management.

🏝️ Benefits

• 100% remote working opportunity.

• Highly flexible working hours.

• Permanent employment contract in your country of residence through our partner Deel (Employer of Record).

• A product that genuinely excites customers.

• Emphasis on meaningful work instead of lengthy meetings.

• Job security: each hire is aimed to become a long-term position.

• Excellent career advancement opportunities as we expand the team.