Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Communicate with customers via phone and email to offer information and solutions regarding products and services.

• Address customer inquiries, concerns, and complaints in a professional and courteous manner.

• Precisely document customer interactions, questions, complaints, comments, and actions taken.

• Conduct data entry and ensure customer records are accurate and current.

• Work in conjunction with other departments to investigate and resolve customer issues.

• Execute administrative tasks related to internal systems.

• Discuss products and services with customers who express interest.

• Follow up on customer concerns and requests as necessary.

• Uphold and exemplify the client’s mission and vision through innovation, customer-focused service, collaboration, and accountability.

• Complete additional responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 2 years of relevant work experience.

• Professional and courteous phone demeanor, with the capability to confidently address customer inquiries and provide assistance over the phone.

• Strong attention to detail.

• Exceptional organizational skills with the ability to manage multiple priorities.

• Excellent computer proficiency and the ability to swiftly learn new systems.

• Outstanding verbal and written communication skills.

• Capability to navigate and perform effectively in a fast-paced work environment.

• Ability to fulfill requests accurately and in a timely manner.

• Professional work ethic and a strong sense of accountability.

• Positive and collaborative team player.

• Enthusiastic, can-do attitude with a desire for personal and professional growth.

• Familiarity with Google Drive and other productivity tools.

• Prior experience in customer support, customer service, or administrative support.

• Experience with customer support ticketing systems such as Zendesk or similar platforms.

• Must currently reside in the Philippines and be legally authorized to work there.

• A reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work.

🏝️ Benefits

• 100% Remote Work – Enjoy the flexibility of working from anywhere in the Philippines.

• Career Growth Opportunities – Benefit from hands-on experience and continuous learning.

• Collaborative & Innovative Team – Collaborate with skilled professionals who prioritize excellence.