Customer Support Specialist

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Assist customers and agents through various channels including phone, chat, email, and social media.

• Provide precise information about MoneyGram's products, services, transactions, and policies.

• Address customer inquiries and troubleshoot issues while ensuring a positive and professional customer experience.

• Handle amendments, refunds, cancellations, and other transaction-related requests in accordance with company procedures and regulatory standards.

• Verify customer information while adhering to security, fraud prevention, and compliance protocols.

• Record customer interactions and actions in the designated systems.

• Elevate complex or sensitive issues as necessary.

• Utilize problem-solving, communication, and de-escalation techniques to address customer concerns.

• Achieve quality, productivity, schedule adherence, and customer satisfaction targets.

• Remain updated on processes, policies, products, and system advancements.

⛳️ Requirements

• High School Diploma or equivalent is preferred.

• At least one year of experience in customer service, contact center operations, retail, hospitality, banking, financial services, or a similar field.

• Strong customer service orientation coupled with exceptional verbal and written communication skills.

• Effective decision-making and problem-solving capabilities.

• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

• Keen attention to detail and technical proficiency.

• Ability to manage multiple priorities and customer interactions in a fast-paced setting.

• Flexibility to adapt to changing processes, procedures, and technologies.

• Capability to work independently while also positively contributing to a team environment.

• Professional demeanor and composure when dealing with challenging customer situations.

• Fluency in English (both written and spoken) is mandatory.

• Proficiency in one or more additional European languages is highly advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive team environment and culture.