Customer Support Specialist

This is a fully remote position, open to applicants in Tunisia.

📋 Description

• Answering phone calls, emails, and chat inquiries

• Efficiently resolving customer issues in a timely manner

• Handling returns, exchanges, and customer complaints

• Maintaining records of every interaction with customers

• Updating customer data in the CRM system

• Gathering and passing on customer feedback to appropriate departments

• Keeping customers informed about the progress of their inquiries

⛳️ Requirements

• Outstanding oral and written communication abilities in English, French, and Arabic

• Capability to engage in conversations courteously and professionally

• Skill in managing large amounts of information

• Strong attention to detail and accuracy in record-keeping

• Proficiency in using PCs and basic office applications

• Experience with CRM systems and other specialized software

🏝️ Benefits

• Comprehensive training and development programs

• Opportunities for career advancement within the company

• Supportive and dynamic work environment

• Competitive salary and performance-based incentives