Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle incoming phone calls, emails, and chat messages.

• Efficiently and promptly address customer concerns.

• Manage returns, exchanges, and customer grievances.

• Maintain records of all customer interactions.

• Update customer details in the CRM system.

• Gather and relay customer feedback to appropriate departments.

• Notify customers regarding the progress of their inquiries.

⛳️ Requirements

• Exceptional verbal and written communication skills in both Filipino and English.

• Ability to engage in conversations politely and professionally.

• Capability to handle large amounts of information effectively.

• Strong attention to detail and precision in documentation.

• Proficiency in personal computers and basic office applications.

• Experience with CRM systems and other specialized software.

🏝️ Benefits

• Join us in combating injustice by creating equitable choices for millions in over 1100 cities across 48 countries.

• Enhance your professional abilities with access to mentoring, career guidance, and educational programs.

• Collaborate with global teams and acquire international experience through our Global Talent Exchange Program.

• Participate in company-wide challenges, awards, sports events, employee-led social impact initiatives, and volunteering projects.

• Work with individuals who are proactive, communicate openly, and strive for personal growth.

• Boost your language proficiency through co-financed courses and internal speaking clubs.

• Final benefits may vary based on location.