Customer Support Specialist

This is a fully remote position, open to applicants in Azerbaijan.

📋 Description

• Answer phone calls, emails, and chat inquiries.

• Resolve customer issues quickly and effectively.

• Handle returns, exchanges, and customer complaints.

• Maintain records of each customer interaction.

• Update customer information within the CRM system.

• Gather and relay customer feedback to the appropriate departments.

• Keep customers informed about the status of their inquiries.

• Oversee omni-channel customer interactions to enhance the customer experience.

⛳️ Requirements

• Proficient in Azerbaijani and English; Turkish language skills are also preferred.

• Exceptional oral and written communication abilities.

• Capable of conducting dialogues in a polite and professional manner.

• Competent in managing large volumes of information.

• Strong attention to detail and accuracy in documentation.

• Proficient with PCs and basic office software.

• Experienced in utilizing CRM systems and other specialized software.

🏝️ Benefits

• Contribute to challenging injustice by creating equitable choices for millions across 47 countries.

• Enhance your professional skills with access to mentoring, career consulting, and educational programs.

• Collaborate with global teams and acquire international experience through our Global Talent Exchange Program.

• Participate in company-wide challenges, awards, sports activities, and employee-led social impact and volunteering initiatives.

• Work alongside proactive individuals who communicate openly and strive for personal growth.

• Improve your language skills through co-financed courses and internal speaking clubs.

• Final benefits may vary based on location.