Customer Support Specialist

This is a fully remote position, open to applicants in Malta.

📋 Description

• Take ownership of live chat for a minimum of five days a week, including after-hours when necessary.

• Oversee social media and community engagement platforms.

• Proactively test the website — identify bugs, report them, and ensure they are resolved.

• Evaluate new features prior to their release.

• Address escalations and unique cases — ensuring nothing falls through the cracks.

• Independently manage crisis situations.

• Identify root causes of issues and improve processes rather than merely addressing symptoms.

• Participate in various tasks and initiatives across the organization.

⛳️ Requirements

• A sharp intellect.

• Resilience — be prepared for user criticism and more.

• Ability to maintain composure in high-pressure situations.

• A genuine passion for helping people, beyond just ticket resolution.

• Strong troubleshooting skills and keen attention to detail.

• Familiarity with cryptocurrency.

• Previous support experience is preferred.

• Experience working remotely is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and development.

• Flexible working hours and a remote work environment.