Customer Support Specialist

This is a fully remote position, open to applicants in Georgia, +4 more countries.

📋 Description

• Deliver prompt technical assistance to clients and partners regarding acquiring operations and payment systems.

• Log and categorize incoming inquiries, such as requests for help, error reports, and reporting-related questions.

• Conduct initial assessments and diagnoses of issues occurring during transaction processing and payment gateway operations.

• Independently resolve straightforward technical problems and escalate more complex issues as needed.

• Guide clients on how to set up and utilize software for payment operations.

• Record client inquiries, detailing problem descriptions, actions taken, and results achieved.

• Collaborate with various company departments to swiftly resolve clients' technical concerns.

⛳️ Requirements

• A minimum of 1–2 years of relevant experience in the fintech sector.

• Exceptional written and verbal communication skills in both English and Russian.

• Familiarity with the operational principles of payment terminals and payment gateways.

• Strong understanding of the technical elements of payment processing and standard data transmission protocols in this domain.

• Experience with incident management and monitoring tools (e.g., Intercom, JIRA, Grafana, Asana).

• Proficiency with any ticketing/CRM system.

• Ability to learn quickly and adapt to new information.

• A proactive, problem-solving attitude complemented by excellent organizational skills.

• Outstanding communication skills with the ability to simplify complex technical concepts.

• Willingness to work in shifts, covering both day and night, to provide 24/7 customer support.

🏝️ Benefits

• Chance to influence the future of fintech solutions within an expanding organization.

• A cooperative and nurturing team atmosphere.

• Ongoing learning and development opportunities to advance your skills and career.

• Competitive remuneration.

• Paid vacation time.

• Fully remote work environment.