Customer Support Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Address Provider and Consumer inquiries with one-touch resolution through phone, live chat, email, and SMS.

• Handle a substantial volume of incoming and outgoing customer and provider interactions while ensuring quality, accuracy, and efficiency.

• Investigate customer inquiries, evaluate account activities, and provide accurate, timely resolutions.

• De-escalate complex customer issues with professionalism, empathy, and sound judgment.

• Precisely document customer interactions and account-level issues.

• Collaborate with leadership to pinpoint and implement opportunities for enhancing the customer experience, operational processes, internal systems, and team effectiveness.

• Work across various departments to support Cherry's growth and success in a dynamic, scaling fintech environment.

⛳️ Requirements

• Graduated from a prestigious university in Turkey with a degree in Social Sciences, English, or related disciplines.

• Residing in Turkey.

• Strong academic qualifications.

• Excellent written and verbal communication skills in English are essential.

• Availability to work 40–45 hours per week during operating hours from 7:00 AM to 4:00 PM Turkey time, Monday through Sunday.

• Capability to work independently in a fast-paced, constantly evolving environment while maintaining a team-first mentality.

• Demonstrated ability to multi-task and de-escalate situations across multiple communication channels (Voice, Chat, Email, and SMS).

• Outstanding ability to prioritize tasks, organize, and maintain a keen attention to detail.

• Proficient in Google Workspace and familiar with AI-powered productivity tools.

• Preferred 1+ years of experience in customer support or a similar customer-facing role.

• Experience in a startup environment is advantageous.

🏝️ Benefits

• Monthly performance bonus: Up to $500 net.

• Comprehensive private health insurance, including dental coverage.

• Stock options as part of our long-term growth strategy.

• Remote-first, collaborative, and mission-driven culture.

• Fully covered annual Cherry retreats in Turkey and the U.S.

• Annual professional development and education budget.

• Home office setup budget to facilitate remote work.