Customer Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address incoming customer inquiries via phone and email.

• Serve as the primary contact for inquiries regarding the sales process and platform.

• Assist customers throughout the entire sales process.

• Ensure that vehicles are published on the platform efficiently, accurately, and completely.

• Recognize and document frequently asked customer questions.

• Relay suggestions for enhancements to the appropriate team.

• Work diligently with a strong focus on service and solutions in a fast-paced digital environment.

⛳️ Requirements

• Relevant professional experience in a similar role.

• Friendly, professional, and assured communication skills, even when dealing with challenging or demanding customer inquiries.

• Proficient in the use of digital tools.

• Familiarity with CRM or ticketing systems is advantageous.

• Native-level proficiency in German.

• Good command of English is preferred.

• Experience in the automotive sector, mobility, or with cars is a plus, but not mandatory.

🏝️ Benefits

• Open and collaborative communication: Enjoy flat hierarchies, swift decision-making processes, and a team that values your input.

• Rapid learning curve: Collaborate with a seasoned team and gain from both professional and personal development opportunities.

• Opportunities for career growth: Receive support in leveraging your strengths and advancing your career.

• Competitive salary: Benefit from fair and performance-based compensation.

• Access to modern equipment and streamlined digital processes.

• Company pension scheme (occupational pension plan).

• Travel allowance.